"I would give this place negative stars if I could. I have never had a more terrible experience at an establishment. I came here on a Saturday night for my friend 's birthday. We had an 8:00 PM reservation, but when we arrived, we were told it would be a 25 minute wait for a table. Ironically, they have a big neon sign that says Hope you have a reservation .When we were finally seated. We waited for a waiter for over 15 minutes. We finally had to flag someone down so we could put our food and drink orders in. The person we flagged down pointed to our waiter who was sitting down mingling with a group at a different table. When our waiter, Angel, finally came to our table to take our order, most of the menu items were unavailable. I tried to order a vodka lemonade and was told they didn 't have it. How do you not have vodka and lemonade at a bar? They were out of a lot of their signature cocktails and food items. As an establishment in a popular location that has a big Instagram following, they should be able to handle a busy Saturday evening. We waited over an hour for our food to arrive at our table. This is unacceptable no matter what.When our food finally arrived, it wasn 't even hot. So we waited all this time and our food came out at room temperature, and it wasn 't even enjoyable.After all these negative experiences, we asked to speak to a manger. I went upstairs with our waiter to speak to the manager, Eddy. After explaining the situation to him, he used the fact that they have a lot of birthdays as an excuse for why the service was so bad. They did not try to rectify the situation at all and just kept giving us the run around. I would not recommend this place to anyone. Do not waste your time or money. This place is a joke and they should consider changing their name. Definitely not elite ."
