"My husband and I decided to eat here one day and when we walked in we expected to be hit with the smell of fresh delicious pizza… instead, it smelled dirty, like sweat. There were many tables that had not been cleared of previous visitors trash. We ordered our pizza and took a seat. While we waited for our pizza I examined the room and further and it looks like this place is in dire need of a deep cleaning. So much dust everywhere, the sides of the tables and chairs are caked with dirt, the napkin dispensers are so dirty makes it hard to trust how clean their napkins are coming out of that thing). They brought our pizza and unfortunately it was made wrong, we asked them to remake it a second time, they apologized and made it. The second pizza was wrong again, we just accepted it for what it was at that point and did not ask for any discounts or refund. We were too hungry to wait for a 3rd attempt. We did not finish the whole pizza as it was not what we asked for. The woman that took our order then came to us and asked us about the situation and as I was explaining to her what happened, she seemed to be very defensive. She did not apologize and then asked rudely “what do you want to do about it?” I told her I didn’t want anything, and left it at that. I feel like she could have been more apologetic and understanding rather than getting defensive. In all, we will not be returning to this location. I will note that the staff member that made our pizza both times was very apologetic and seemed genuine. I know he was just following the order that he was given but the woman that took our order can definitely take notes from him about customer service."
The Everest
