"This could've been an amazing stay but unfortunately too many elements made it rather mediocre. The villa itself was nice and sweet however they never came to clean it which was rather odd given we stayed multiple nights. The first night we ate at Kensingtons out of convenience. Some items were decent like the fresh bread, shrimp appetizer. But most dishes were very poor. The short rib was over cooked, dry, and overly salty. The filet was subpar. But the apple tart was delicious. Next day we went to the spa. Robes and slippers were lovely but the spa was very crowded with 10 women trying to fit into the hot tub. We had booked detox pedicures but the pedicure was not at all pampering with barely any foot massage. But the final day we ate at Ascots for lunch which is driving this two star rating. We waited 20 minutes to place an order and another hour to receive it. When it arrived my meal was wrong. Even though they said they'd fix the order it never came, and yet the final bill included it and I needed to argue with manager to have it comped given it wasn't what I ordered! Left feeling this facility didn't have any appreciation for client servicing. It's a shame as it could've been a lovely stay."
