The New Old Fashioned
Kona Grill North Star

Kona Grill North Star

7400 San Pedro Ave, Ste 1255, San Antonio, United States

Beer • Wine • American • Bar-Lounge


"Had A 9 pm reservation. Got sat at 915. Ordered quickly after. 2 burgers and the sliders (3 of us). Keep it simple. Put in the order at 920. Didn’t get the food til 10:50/1055pm. More than an hour and a half later. We stayed and waited because we almost wanted to see how ridiculous it got after each minute passed. My dad’s Girlfriend on her way back from the restroom was told by an employee that 4 people called in. One walked out and that the manager left one hour before that. What ?!?!?!?!?! Not one single time did I see a manager come to a table and apologize for the wait we weren’t offered a couple of complimentary desserts or nothing! We don’t care about discounts or anything free. It’s the fact that no one there who was a manager came to any of the tables and kept it honest with us. A manager at the Host Stand should’ve told the employees To tell the customers before they get seated to expect food to take 1hr to 1 and a half hours. BEFORE YOU SEAT THEM!!! Then those who want to wait will stay. Others will leave instead. You HAVE TO STOP THE BLEEDING on a sinking ship. You have to know when to stop reservations or walk-ins. You knew by 830/845 it was gunna be a tough ending and that’s when y’all should’ve stopped everything and stop taking more reservations. But no. You all got greedy and just kept taking as many people as possible. WE WILL NEVER GO BACK TO THAT PLACE!!!! In addition to all this the restaurant was a Complete Dump. It was filthy. It was disgusting and VERY DIRTY!!!"

Kona Grill Denver

Kona Grill Denver

3000 E. First Avenue Cherry Creek MallCO 80206, Denver, United States

Grill • Sushi • Dessert • American


"The only issue I had with the place concerned the attitude of the hostess desk. I made a reservation for 8 people. However, I realized I forgot one person who was participating in a golf tournament and we didn't know he would definitely be there until he showed up. The reservation was on a Sunday at 7:00 p.m. I explained the situation and asked whether or not the table we would be at would accommodate adding a ninth chair to it should he show up. I received a bit of resistance and attitude like this could not be done since the reservations for 7:00 p.m. were full and it might require too much work to accommodate this request. I was told that I should call as soon as I knew whether or not this person was coming. I told her I could not do that since the golf tournament may not be over by 7 and my person may not be able to let me know his attendance until right at 7 or after. However, when I arrived at the restaurant, there were other people there. But it was not even a quarter full. By the time 7:00 p.m. came and went, we ended up being about the only table in the restaurant. We could have sat anywhere in the restaurant and would have been fine to add or take away people from the table. When you work in customer service, it's important to convey to the customer that we can do anything for you within normal requests and whatever has to be done behind the scenes to fulfill the requests are not the customer's concerns. I did not encounter this approach. I was disappointed."