"I was staying nearby and looking for a place to have dinner and unwind when I came across Loren's post. I was only in town for the day. As I was chatting with my grandmother, I sat down at the table. Shima quickly took my drink order and had it to me before it was even entered into the computer. It was a small gesture, but it made me feel welcomed. When she took my card and entered it into the system, she greeted me by name, even though we hadn't spoken yet. This attention to detail made me feel like more than just a customer; it made me feel like a regular. After enduring a layover due to bad weather in Detroit and spending three days in various cities, I was feeling quite frustrated. Shima's personalized service helped improve my mood. The restaurant is located inside a Marriott, so the prices are a bit higher, but that often comes with the territory of frequent travel. I would give Shima 6 stars for her exceptional service."
