"We had high expectations for this place being fans of Primehouse. Sadly it did not meet expectations. While our server was kind and friendly, food service was slow. It took awhile to be greeted after being sat down. Once we placed our order, it was fast downhill from there. The bread service was hard, nearly inedible. Our appetizer took ridiculously long to come out. We waited nearly an hour it came out. Our steaks came out, we ordered it the same way, medium, and they came out completely different tasting and cooks. The outside was quicked seared on such a high heated that it was really crusty and tasted of burnt oil and the other tasted like burnt chicken fat. Too odd tasting for us. One steak was completely rare. The sides were bland, and more like a food banquet hall style, of unseasoned and soggy veggies and overcooked croquettes. For as along as we waited it was an utter disappointment. Our server was so apologetic, offered to change it, but we had enough of the wait and environment, we politely declined and just asked for the check. Then our server brought over the manager, and this is what completely turned us off. The manager was very condescending. She was a complete mess. She was aggressive for no reason. We just wanted the check to leave. She was trying to get a rise out of us and you could tell that even the server was uncomfortable with how unprofessional the manager was that she went out of her was to apologize and offer a gift card to us. We said it was no big deal, it wasn 't her fault and not to stress about it. We 'd still take care of her because she was so kind. Another, off putting thing, besides the rude old lady of a manager is that they overserved patrons alcohol, so what should 've been a upscale environment, turned into a pub scene with one patron falling off his chair, speaking so belligerent and loud. It was very trashy and to think that was during a weekday evening. It was super uncomfortable. The guy who was completely trashed started saying don 't worry im not going to sue and just continued to drink. I expect this behavior in a pub but not at something considered to be fine dining ."
