"Worse customer service experience. We wanted to talk to the manager about making restaurant repairs at our table while we tried to eat. Really loud run looked right from my 100-year-old grandmother. The manager was extremely disrespectful and rude and did not want to hear our concerns. After the fact that we wait 20 min to only take our order. I had to hunt the server to let them know we were ready to order and she rolled her eyes. Very disappointed about the service around the royal kona resort. That was not the only problem we had during our stay. Reception staff is also rude and not helpful. Wouldn't recommend staying here. Go to the kona tiki resort. It is cheaper, the rooms are more beautiful, the service is on point, and best it is cheaper."
