"I have an order for the last minute catering, a very small work meeting, just needed an antipasto and cheese tablet. I ordered at 11:30 a.m. and found out that the event was canceled at 1:30 a.m., I contacted them immediately to cancel the order for the new date or preferably to change it again. they canceled the $200 order, refunded me $20, and told me they would be happy to accompany our later event, but the cancellation fee is still because they had to throw away all food. a few things. the restaurant industry was hit hard because of the pandemic, I know that. people like me cannot afford to do like these all willing nilly. I know. they had to throw away all food?...Why was there only a 2 hours gap between me to put the order and find out that the meeting was canceled delivery was not planned until 3:30. again, maybe. I'm wrong! but if they had said. if we would still charge them all the amount and throw away all the food, I would have just taken the food and put it in the refrigerator. Finally, nowhere...absolutely nowhere is it written the due customers will be when an order is canceled with this place. they gave me $20 of a $200 order, and we're talking about cheese and olive. it looks like this place has really good food, but I will never order from them again, and no one will be in my company. it is not my fault that someone was sick and that was canceled, not their fault, maybe a better communication and customer service."
