"Abnormal dining experience, but interesting social experiment to endure.BLUF: I chose to go here, so it is ultimately my fault. They should consider closing and giving the space to a better restaurant with different management because the space is SO NICE though.1) Four different staff interacted with us. One took our water order, then disappeared for the entire meal. Second individual, was our primary waiter who said less than nine words to us. Third man, water person, performed better than everyone else. The Fourth woman brought the bread and appeared to move with more urgency than everyone else.2) Potential bias towards different customers. Some customers receive far better service than others. There are two levels to the seating arrangement. Level two appears to have their preferred patrons, who are serviced in a more thorough manner. On the lower level, older people received better or faster service. Level two consisted of old, white men.3) Our primary server: avoid at all costs. Couldn’t make any recommendations, nor provide any insight to the menu. It may be better if the wait service is replaced by AI. It appeared we were a nuisance to our waiter.4) Owner or pseudo manager interactions: An individual who appeared to be tangentially involved in the management kept walking up to customers and making a lot of physical contact with them. He appeared to be on drugs and would repeatedly walk in and out of the restaurant, to what I assess was to consume more drugs. He’d stumble back in and look increasingly disheveled as the night continued.5) Food: cold. Despite what people think, it’s not actually difficult to serve hot food. It’s not rocket science.6) Prosciutto cutting machine: it’s a trap and a gimmick. No serious dining establishment does that. Also, guests sit directly next to the prosciutto as it lies out in the open.7) Dessert menu: the staff offers it to you like you’ve graduated to the PhD level of dining after you’ve endured their horrible service. They should take context clues and assume no one on the bottom level wants to eat dessert.8) Time: the entire meal took 2.5 hours. It took 2.5 hours to receive one appetizer and two entrees. It took 25 minutes to receive the check alone. That’s a paper product, just print it.9) Price: paid $200 for two. Simply absurd for the quality. I could have bought two weeks of groceries and cooked four dinner entrees myself, but better with zero formal training."
Tonno
