"My wife and I were introduced to Paesanos through her membership at Scribner Bend Vineyards. We enjoyed the food we had there so we decided to visit the restaurant.After having good experiences at the restaurant we decided to visit on a Saturday evening to celebrate Mother’s Day a day early. We were seated promptly and our server, Andrew, came shortly thereafter to take our drink and food orders. Everything was going as expected until it got towards the second half of our visit.Our server just disappeared for the longest time, not checking in for drink refills or anything else. By the time he finally showed up, we were nearing the end of our visit. He disappeared again and we sat there for another 20 minutes waiting for him to bring our check. I had to approach the greeter’s desk to ask for our check. The greeter had to leave to look for Andrew and came back to notify us that he had left work for the day.Kerel came shortly after and apologized for our main server leaving without notifying us that someone else would be servicing our table. He provided us with the check and went to service the many other tables he was serving. Since we had waited so long previously, we brought the check to the greeter’s desk and asked if we could settle the bill there. The greeter said that the server would come take care of the bill, so we waited another 15 minutes before Kerel was able to make it back to our table.All-in-all, my wife and I were very disappointed by the service received today at Paesanos. To feel forgotten by staff as customers is not a good experience to have.We love the food at Paesanos and hope they can elevate their service to match the high quality of their food."
