"I brought three guests for what I hoped would be a special experience. We sat for 10 minutes before the waiter even visited our table. There were no employees in the room and the Hostess-Desk was unaffected. I had to corralize a bartender in the restaurant to get someone to serve us. After our order was finally taken, we waited and waited. It was 40 minutes after we arrived at our 2:30 reservation when I asked the waiter when the food would come. Shortly after that we were finally served food, which was obviously prepared in advance, so it was not served earlier, was a secret. Vitaly Paley once had a single exquisite restaurant. Now he has many subpar foods that were joined by a soulless restaurant consortium. One would think that even without quality and charm, companies would run at least better. It is a sad case from grace."
