"This was our second time visiting this restaurant. The first time was on Mother's Day and we had to wait over 2 hours to receive our meals from a ridiculously limited menu. Staff is atrocious, left hand does not talk to the right-hand and all are completely and totally clueless. We were told they had no lettuce that day yet we saw several other people eating salads. If you are seated in the wrong place, you will freeze under a cold air vent and they will not move you. Staff does not listen when you enter your order. The second time we went they refused to seat us at the door even though I showed them a confirmed reservation made through OpenTable several weeks beforehand. So users of OpenTable should be aware! A confirmed reservation is only a request at this restaurant, it does not guarantee you anything and you may be met with hostility. Staff at the door was very rude and after much arguing, they finally accommodated us. To their only credit, the manager and one waitress did try to make things right. It is unfortunate, because the food is slightly above-average and taste. Not worth risking a third try when you live in the Cleveland area with so many choices."
