Turkey Ruben
Sonsie Restaurant

Sonsie Restaurant

327 Newbury St Boston, MA 02115-2710, United States

Pizza • Coffee • American • Cocktail


"that was really one of the worst culinary experiences of my life, and that involves recognizing some miles on the road that the drive thru did not give them a ketchup, and a minute after that it was the completely wrong order. we came to dinner later in the evening. we had no dinner. 20 minutes after sitting, a server finally recognized us, and strongly implicit in which section we were to drop the ball. no big thing, it was to close, it happened. we were asked for drinks orders, and the server ran off, 15 minutes before the regular kitchen closed. we are never asked if we wanted something else, although the restaurant served half an hour pizza. almost 20 minutes later we got our drinks and could order at least one desert. Drinks were badly made and not with menu descriptions or ingredients. the gloomy was average, but we didn't get a spoon for another ten minutes, and then we saw the dorks started, the waitress with the spoons. until then we had not been asked how we liked anything. When we were finally the desert, it became clear as we had eaten it. then we had to wait 20 minutes with wallets and cards on the table before someone came back to pay us. I can understand some of these problems when a restaurant was busy, but it wasn't that bar was crowded, but otherwise the place was almost empty, there were more employees than patrons. And with so many things was just inconvenient. Why, if they notice that a table sits for almost half an hour without water, would they not fly it to the manager as a problem? Why shouldn't the manager who walked around aimlessly notice this whole time? that was not a problem to be too busy or too short, it was a problem, simply not to care for, because very basic efforts could have prevented it from doing everything. the hostess could have told the server that they sat a table. the server that finally came would have the bases as wondering if we wanted to eat some. the bartender could have asked if they were too busy. the food runner could have noticed that we did not have the right cutlery and make sure it was treated. by all this, the manager would have done the basis of observation and corrected a problem before it got worse."

Sunnyside Grill

Sunnyside Grill

7995 Wesselman Road Cleves, OH 45002, United States

Cafés • Grill • Cheese • Barbecue


"Unfortunately, my breakfast with my elderly parents was ruined today by the waitress ' inability to serve me a cup of simple black coffee. She took our drink order and returned with my parents iced tea and said she would be right back with my coffee. Instead, she proceeded to wait on other tables, run orders, etc. She finally came back to take our food order and apologize when I pointed out that she had failed to bring me the cup of coffee I had ordered. She said that she would put our order in come right back with the coffee. Did she come back with the coffee? No, of course not. She continued to wait on other tables and deliver orders. Finally, another waitress came around with a coffee pot refilling patrons cups in the section. When she got to our table she asked if anyone needed a coffee refill, to which I replied yes and she then discovered that I had never received my coffee to begin with. Unlike the other waitress, she immediately stopped what she was doing and returned with a fresh cup. Unfortunately, trying to to get a refill was as equally frustrating as trying to get the first cup. The first waitress finally returned with our food and seemed relieved that someone had finally gotten my coffee. She asked if we need anything else and I said, Yes, I 'd a refill on my coffee. She nodded and said she would be right back with it. Was she? No. She did return to ask how the food was and we repeated the same conversation as before. I 'm sure you 're wondering, did I get a refill? No. She finally returned with check and never did acknowledge the missing refill or that she failed repeatedly to perform one of the most elementary acts of food service. They say that the road to Hell is paved with good intentions, it seem that forgotten coffee orders are amongst them."