"(after reading all 75 of your reviews I 'm 100% certain you paid for positive reviews) I 've had authentic new York pizza, and this isn 't it!! Sure the thin crust was on point, and the cheese was getting there(needed a bit more) but the sauce? Was there any? If there was i couldn 't taste it. Sure, go light, but barely existent with no flavor? Come on!! (Original review) Honestly not worth the price. Pizza was bland, they charged $1.50 for a small 2oz cup of hidden valley ranch. It honestly upset me pretty badly. In regards to your response below: from a business standpoint, vague generic promises that you 're fixing it doesn 't exactly win my business back. (This is of course only my opinion). If you 're sincerely wanting to gain my business back(which you indicate in almost all your bad reviews), maybe some incentive would be a better strategy? Both from a marketing stand point and integral? Fix the pizza, bring upset customers in for a free slice? Sure you take the loss of what? Maybe $3 for the slice? Not bad seeing i took the loss of $30 for a delivered XL pizza that was awful. Maybe they come in and take you up on it, most people won 't, but It wins you more stars, a loyal customer for the ones that do, and shows everyone else reading these reviews that you 're committed to customer satisfaction. Sure, you can 't please everyone. But what i experienced seems like you weren 't worried about satisfying anyone. The Ken 's/hidden valley ranch, and bland pizza is the evidence. For $1 a packet, and $2 8oz cup of sour cream i can get 8oz of restaurant quality ranch at the grocery store for half the price of what i paid with you. Same thing with spices in the sauce (which was non existent in the pie). I get it. trust me I do. People go on these reviews to troll, but I don 't. I take this time to help businesses strive to become better. But it seems like businesses these days just want to take advantage of people and are satisfied with the people 's business that are too ignorant or lazy to go elsewhere. It 's in your hands. Fix it, or don 't. Either way, until I 'm persuaded to, I personally won 't be back. Ps i wanted to give you 1*, but the gentleman on the phone, and the delivery man were both extremely customer service oriented. That extra star was for them."
