"Bad food QualityBad service in houseLack of follow upUnprofessionalism from the OwnerI came here on July 5th with my child and spouse, and ordered the following:1. Bento Box w/Sashimi2. (2) California Rolls3. Dragon Roll4. Some other rollThey brought out the Bento Box first, without the sashimi. This was my spouses meal, in which we waited but after 5 10 mintues we decided to share it due to the wait. I had asked the cashier twice where and when the rest of the food would come, (mine and my childs order)After waiting 20 minutues, and also completing the Bento Box, I asked the cashier to at least bring my childs california rolls out. They did, and we waited AGAIN. After another 5 minutues, I had asked what was going on with the remaining order, and let him know we still did not even get the sashimi from the Bento Box.He then left and brought out the sashimi, which we hungrily ate. It took another 5 minutes to get the dragon roll, and then after some time, the last roll.Once we tasted the dragon roll, and the lat roll the seaweed used was not fresh, extremely chewy and stringy. The sushi roll had old or ingredients used that had been left out, that made both rolls un edible. This in turn, did not give me faith in eating the sashimi that came late.Further, when I made note of the old, bad quality sushi rolls, my son stated that the california rolls also tasted old. We were unable to eat the following:1. Sashimi2. Dragon roll3. other x roll4. (1) California rollAlso, each food item came out 20 minutes apart. I let the cashier at the front know, in which he told me he did not have the ability to process a refund and would call the owner. He gave me the owners phone number and said to process my refund of $74.49 she would be calling me here shortly.I never recieved a call that day, and called Bento Box later that night. The same casher assured me she would call she did not. I called the next day and was told she would call she did not. I was given her phone number again, and told to give her a call.It is now August 4th, thirty days since Ive tried to get this handled. I have texted the owner a total of 9 times for my refund, and called her number as well as the restaurant at least 10 times since.I just want my refund due to lack of quality, food, service, and now clear and apparent unprofessionalism in handling this matter that has led me to have to write this review"
