Wine • Pubs • Casual • Healthy
"It was cozy and welcoming and everyone seemed to know all the others I felt like I had been a hundred times before and it was my first time everyone is wonderful I will go back even though it was an hour from my house my cousin and I really enjoyed us"
Food • Wine • Pub, Bar,
Wine • Steak • Venues • Seafood
"The venue itself is gorgeous. It 's the service we received during our wedding that was the issue. The venue event coordinator was nice up until the day of the wedding. She watched our wedding party like a hawk. 1st issue: the bridal suite in the upstairs area of the warehouse section either doesn 't have A/C or it didn 't work properly the day of our wedding. 2nd issue: we brought our own cigars. The event coordinator told us they sell cigars and cigars could be smoked outside. Once she saw us smoking cigars with a butane torch lighter (anyone who smokes cigars knows this is a common lighter to use for cigars) she said that it was a fire hazard and why couldn 't we just use matches. Thankfully one of my groomsmen informed her that it would take a whole book of matches to light ONE cigar. 3rd issue: Our wedding party was accused twice of bringing in outside alcohol. Never happened. My best man was given a flask (it was empty) He had sat it on the table while we were smoking cigars when the event coordinator came to question us about our use of a torch lighter. We had children in our bridal party so they had Hawaiian punch upstairs for the kids to drink. Our wedding party got accused of drinking up there too. 4th issue: While maid of honor was upstairs in the bridal suite getting everything picked up and moved out the event coordinator went upstairs and started questioning her saying you do realize this has to be all picked up and put back the way you found it, right? . Then started questioning her about the Hawaiian punch we had for the kids. 5th issue: We opted for a cash bar. I didn 't think that opting for a cash bar with LITERALLY mean a cash bar where no one could use a card and open a tab. Therefore ALL of our guests instead utilized the main bar. They shut down the bar inside the warehouse down SUPER early because of this. There were other issues we had with how customer service was handled but I 'm not going to continue to drill home every little thing that was said or done. I worked head of security for a major bar/event venue in Fort Worth. I have never seen customer service this awful. Especially if we had a couple that just shelled out $2500 to rent out a portion of our venue. We were not rowdy. We were respectful and courteous with the staff of The Mill. We did not receive the same level of respect back. Again the venue was beautiful. But the customer service needs to be worked on IMMENSELY. Therefore until they get these things handled I would NOT recommend holding your wedding at this venue."
