"This used to be our go to place for many, many years. Since the remodel it’s gone downhill. The vibe is very sterile, bright, corporate, and uncomfortable. The food has gone downhill. My steak and my husband’s salmon were both under cooked on the bottom half and overcooked on the top half last time we went. This time the salmon was burnt and my steak definitely had very dark char marks. On the menu it makes it sound like a topping sauce comes with the steak and then they charge your $4 for it. Also most of the sides cost an upcharge as well. Then, they put the plates tipped on the tray so all the Marsala sauce was on my fettuccine Alfredo instead of the steak. The food is now mediocre and overpriced for the much smaller portions. My son barely ate any of his food and refused to take it home because he didn’t like the spaghetti and meatball. The service used to be 5 star, now it’s less than 2. We were seated promptly and there were maybe 5 other tables. It took us an hour to get our food after we ordered. Also, tables that were seated after us ate first and one that came in at the same time as us were leaving by the time we got our food. This last visit the waitress hid in the back almost the entire time. My water cup (and only drink) was empty most of my meal and the one time she filled it she only filled it half way. She forgot to put in our appetizer and was had to ask another employee about it. Our waitress then brought out our food, said she forgot to put the appetizer in, and asked if we wanted her to put our food under the warmer while they cooked and brought out our appetizer. Anybody who works in the food industry knows that food placed under the warmer slowly dies and loses its quality. It really upsets our family to see a place we used to love going to go down into the dumpster. We gave it another try after our first bad experience, and this last time was worse than before. Honestly, I’ve had better experiences at Olive Garden and we used to never eat there because this place was so amazing, even if it was more expensive."
