Vegetable Hand Roll
Sushi Factory

Sushi Factory

4632 Meridian Avenue, 95124, San Jose, United States

Asian • Sushi • Cheese • Japanese


"Be prepared because this might be a long review. Okay, me and my family of 7 adults and 4 children came in to celebrate my sister 's birthday. We asked them if they do all you can eat and they said yes. Okay, cool. We all sit down and we agree to the AYCE and begin ordering. We order about 5 plates of sushi and 1 order of fried rice for the kids. Next thing you know our server brings 4 plates of dumplings and a couple of bowls of edamame. We tell her, we didnt order it and she said its on the house from chef. We were confused but said okay. She then comes with more plates of dumplings and we ask her to stop because we didn 't order it. We sat there waiting for our sushi and it took about 35 minutes to bring out our 1 plate. 15 minutes later, the next one came. Because of how slow the service was, we made a big order for the next one so we dont have to keep waiting. The next order came aftee 30 minutes again. We were trying not to complain because we saw they were short staffed. And then we ordered again. As my brother was walking out with my sister, the head of the restaurant told them that because of us, they have to shut down the restaurant because they can 't serve all of us. He even told next time you guys come, we will have to deny you guys because of how many you guys are! Wait what? DISCRIMINATION! My older brother and sister gave him a piece of our mind and he did not apologize. He just shrugged and acted like we were the problem. But hold up, I didnt add the other petty things this man did. When he came around the table, i tried to be courteous and gather the plates and stack it for him and he goes Can you please not stack that? Because its hard for me to take it? And then when my sister lifted her glass for him to take to refill, he told her please put it on the table and then ill take it This asian man, looks like the head or manager of the restaurant was giving off this weird racist vibes since we got there. The fact he even blamed us that they have t9 close the restaurant because of our orders just shows how incompetent they are to run a business. Oh btw, we were the only family there for a good 2 hours so I dont know why it took so long for them to make our sushi. Please don 't go to this restaurant especially if you are of color. Just horrible!!!"