"We 've been to Zquila several times over the last year, but we are floored by our experience last night, 7/7/17. It was funny at first, but then we realized we just spent over $50 on poor service and food, and that 's when it got serious for us. It started at the door when the hostess warned us that there was a rehearsal dinner going on, as if to tell us to expect poor service. The service is where it really went wrong, though. When asked how big the mug of beer was, the response was, it 's really big. Like, people who get it tell me they didn 't expect it to be that big. If you are going to serve where there is a bar menu, you should know how to answer those questions. When ordering dinner, I asked for a fajita with a wheat tortilla because I have diet restrictions, and the response was I don 't know if I can do that because nobody has ever ordered that from me before. I asked her to check on that for me because it made a difference in what I would order. I said I would order something different if she couldn 't do it. She said she would check on it. My boyfriend then ordered his usual burrito entree with his usual side of spicy green chili. He gets the same thing every time we 're there. She said I don 't think we have spicy green chili. We just have green chili. (He did not end up getting his spicy green chili). She wrote down the orders and walked away, presumably to check on the wheat tortilla issue. She came back 10 minutes later to tell me the wheat tortilla is really big, so you 'll only get one. I said okay. I will get the portabella caps without avocado then, to which she said okay. It will probably come out way later than his. Is that okay? At this point, the whole experience became a joke. I laughed and said no, that is not okay. His order should not even have been put in until she confirmed mine. We ended up getting the food together, albeit with avocados and without spicy green chili. When we go to a sit-down restaurant and pay $50+ for a meal and some drinks, while always paying a 20% tip no matter how poor the service, we expect MUCH better quality. We did not keep the receipt, so I am uncertain of the server 's name. I have let management know where we were sitting in case they kept the previous night 's stations. To me, it sounded like the server was either inexperienced or had been treated poorly by kitchen staff/management, who have maybe gotten tired of special orders from her. Being veterans of the hospitality industry and digital marketers with several hospitality clients under our belts, I can tell you... this is NOT how it 's done. It is much harder and more expensive to attract new customers than it is to keep your regulars happy. I have reached out to management to say something that should never have to come from a patron: Train your staff better."
