"The food was good and well made. My problem is how the staff was being utilized. There was 7 employees all focused on making food and giving orders out, but none at the register or to take orders I waited for 20mins to just get my order taken and they weren't busy, but a line was created because no one was taking orders. I also waited another 15min at the register when the gentleman behind me orders more food and paid before me. I was there on a Tuesday around 10-11am. The staff wasn't being utilized well at all I don't think staffing was the issue because it looked like they were fully staffed. I think the issue was delegating job tasks as I wasn't the only one that had to wait a long time. Worst of it was that it looked like the managers/owners were there doing the books/ having a meeting when I was there and didn't notice this flaw. This was my first time, but I came with someone who said they were a regular and said it was common for this to happen. I would come back for the food, but not for the service. Update after reading further reviews about food times and order times and reading the response from the owner. I don't think I will be back. I have worked in several resturants, cafes and bars. Management meeting are best done before opening, near closing, or at a time when coverage is possible, or at a slow time of day based on revenue charts. I understand when a company has worked a way for over 50yrs things are classified as normal, but like I said in my original review this was my first time at this establishment and I saw the flaw and it will continue to be a problem in the future for customers, but like I said the food is good. I hope the owner is open to change to help the business run more effectively"
