"We ordered food from there tonight, Sunday. We order there often. We were notified by text that the pick up order would be in about 25 minutes. Then, about 10 minutes later, we received another notification that it would be another 30+ minutes. We never received the standard your order is ready, notification. At the end of the allotted time from the second notification, I went to pick up the food. We live 4 minutes from the restaurant. When I arrived, the food was waiting for me. I got home from the 4 minute drive, and our food was cold. We called the restaurant and Jenna told us it couldnt have been cold because we had to wait for the food. WE DID NOT have to wait. The restaurant folks told us to call their third party provider, who subsequently called the restaurant to get their side of the story, we we told. Of course, Slice sided with the restaurant and would not offer any help for us. Nor would Brothers. Those who value their customers would have apologized, at the very least. We were not looking for a refund, but to imply we were lying is unacceptable. We will never order from Brothers Pizza in Glendale again."
