"I wouldn’t trust the overall rating listed here. Go with your gut, and when you see reviews on how rude their staff is, you better believe it. I have never been here before, my family just moved up here so I was visiting. I decided to call in an order for my family on the drive there and the guy taking the call was very rude. How he speaks to potential customers would be absolutely unacceptable at any establishment that values their reputation and success for the business. The only way I see this place succeeds is because of the limited choice within the area for the residents. I decided to go across the street and I do not regret it for one second. They were extremely hands on and busy with the fact that they only had 2 employees working, but when I eventually had my order taken they were very respectful and kind. Their food was amazing too. I think if the Greenwood Lakes Bagel shop worked/trained more on their customer service etiquette, they would retain more business compared to whatever their customer base is like now."
