"Horrible experience. Employees unprofessional and customer service was terrible. Came in on a Sunday morning to the Brentwood, CA location last weekend (5/10/23) it was only me and my boyfriend there. Had to wait until someone finally came out of the back to take our order, which took 5 minutes, took our order and we waited patiently 10 minutes for one small smoothie and a juice. We checked in on it but all 4 employees were in the back room just talking amongst themselves not making any orders, or coming out to let us know a timeline. There weren't any doordash orders either or anyone picking anything up. So it was just ours to make. We asked again how it was coming along 15 minutes later and had to wave them down in the back and they brushed us off, to take 5 new peoples orders that had just come in instead of finishing ours. Then one of the female employees came out and asked to take our order -she didn't know anything about our order we had been waiting for the entire time or what we were talking about. So we asked for a refund, thinking they'd give us the drinks for free after all of that, and they hadn't even started making them and said we didn't get the drinks and did not apologize for any of the inconvenience or lack of customer service. Super disappointed. Never going back."
