"For my mother's lunch with my wife and my children. Sit very fast on a nice table and see no server for 10 minutes. When a server approached, she mentioned that our server was busy and would get our drinks, which was not a problem. It took another 12 minutes to get you orange juices and a coffee from our actual server. Then she took our order without writing it, and disappeared without asking if the other guest at our table wanted a drink as they were left out of the original beverage order. So we wait for 45 minutes. No server in sight. No food status drop-ins. No refills. No attention. Our order was simple, children pancakes, avocado toast and an American breakfast. Another table that sat 15 minutes after us had their orders before, but no server again to even ask for status. The food finally came, and our order was completely wrong (Avocado Toast came back as steak wrap, American breakfast was a hash brown and egg). At that time we were so hungry that we took what we were presented. But the toast never came, the side of the hash browns never came, the fruit peels (part of pancakes) came in spores. We came with very high expectations and were unfortunately quite disappointed. We chose not to follow the buffet because it was no different from the menu items if there was a little less variety. I really hope we were the one-off, because if that's normal, that would be a embarrassment."
