"I had an issue with a DoorDash delivery from Milano 's Pizza, Subs Taps last month. They delivered my food to my neighbor, and I was less-than-impressed with the sub that I ordered. The manager, Larry, saw my post and said that I could call him. I did just that, and he offered to make it right on a future order. This was above and beyond, because the problems were mostly on DoorDash, and my personal preference of not liking their bread. He also explained to me that they have a soft roll that I could substitute for the traditional hard roll. I tried a chicken Philly on a soft roll, and the bread absolutely made a difference for me! I have to note that this sub is exactly like my last one, with all of the toppings on the outside, so I 'm not really sure what 's happening in their sub making process! I also had a spring salad that was really good. I didn 't love the artichoke dip. It wasn 't bad, but I 've had better. I also want to give a shout out to the cashier who was taking orders that night. I didn 't get his name, but he was amazing. The poor kid was new, and I 'm asking him about an account credit, if they can make things that aren 't on the menu, and for the soft roll, and he had to put me on hold every time to ask! He apologized and said that he was new, but he was so kind through all of my questioning. When I got to the restaurant to pick up my order, he was on the phone with someone asking about their hours. The person called 15 mins before close. He was telling them that it was still okay to place an order, and explaining that the kitchen closes 30 mins before the restaurant. If that had been me, I totally would have said, Okay, bye! and avoided that last minute order! He really was a stand-up employee! Between him and the manager, I 'm more than happy to give this place my business!"
