"My friend and I had dined at Gibson a few times prior to the pandemic and we were generally pleased with the food, service, and ambience. This review will address our first intra pandemic visit to this restaurant. Although I would have given Gibson 5 stars, based on the tasting menu, the wait staff, the location close to several downtown theaters, and our pre pandemic experiences here, I am deeply disturbed by the lack of response of Gibson 's management, a fact that completely overwhelmed my positive views of this restaurant. I waited three months before writing this review, in the hope that someone from Gibson would get back to me. I 'm still waiting. When I made a reservation for two at Gibson during SF Restaurant Week in Autumn 2021, I had to pay $20 per guest to hold the spot. No problem there. However, the reservation website indicated that this amount $40 total would be applied as a credit to our bill. Not only was the $40 not credited that evening, but I tried to reach the restaurant 's management by phone 3 times in the subsequent two weeks and succeeded only in leaving voicemails, to which I never received a response. While I fully understand that restaurants have been under enormous financial pressure during the pandemic, scamming customers with a refundable reservation charge that is never refunded and not returning your guests ' calls about correcting this scam are unacceptable behaviors unworthy of an otherwise fine downtown SF restaurant."
