"However, after Juan sold the restaurant, things began to change. While there was a slight update to the interior, the authentic Cuban flavors seemed to fade away. The menu shifted towards more mainstream dishes, the waitstaff changed frequently, and the overall care for the place seemed to diminish. Despite these changes, I continued to visit for the delicious coffee and familiar faces.
Unfortunately, over time, the quality of service declined even more. The friendly waitstaff I once knew were replaced by less personable employees who seemed to have forgotten the importance of a warm smile in the service industry. An extra 4% service fee was added for card payments, and the prices continued to increase while the ambiance grew stale.
When the pandemic hit, the restaurant managed to survive but did not make any improvements upon reopening. They even stopped serving breakfast, disappointing many loyal customers. The once charming Cuban establishment began to lose its appeal, and even my attempts to remain loyal were tested by the lackluster experience and high prices.
In the end, a $20 breakfast in a tired-looking dining room with poor service and an unsupportive atmosphere was the final straw for me. I'm not sure if sharing this feedback will make a difference, but I hope the owners will listen to their customers and bring back the authentic Cuban charm that made this place special in the first place."
