"The whole experience at Dylan’s was not what I expected. First, I assumed this was a confectioner, not just a retailer. Very little of the candy is Dylan’s. There are Reese’s, m&ms, bubble yum $2.50 for a $1 package) and some rarer finds. There actually is a strange odor as others eluded too but it’s not a sugar smell, it is a chemical smell, perhaps all the dye in the candy, perhaps something they clean with, I don’t know. But it is noticeable and unpleasant. As far as the restaurant, it is on the top of three stories. It has a different smell, stale grease to me. The restaurant has some issues with cleanliness. We sat at a cupcake table, cool from afar. Up close, the table with dubble bubble gum balls in it had some serious issues. The gum balls are under plexiglass, but there is a noticeable gap between the metal edge frame. That gap is caulked but some of the caulk is missing and some of it is down in a crack and appears nasty. You can also see that drinks have been spilled and water entered the gumball chamber and there were gum balls that had clearly gotten wet. One of them looked like it may have even had mold on it or maybe just part of the candy had eroded off, but it was not a good look either way. The booths could use some fresh paint. The bathrooms were just a bit dingy. Our waitress was subpar, Very melancholy, came by too infrequently despite fact restaurant was mostly empty when we arrived. All of our food seemed slightly overcooked. Dry chicken strips with dark brown batter. A pretzel that was dark brown. A Philly cheesesteak was ok, hot dog was ok. Fries were ok. Shakes were good. Overall what I see is a decent concept poorly managed. I am surprised that in a city with so many options to eat like New York City that this place has managed to survive."
