"My family and I are regulars at Chili's. We usually order takeout, so I will review both the dining in and takeout experiences. [TAKEOUT] We really appreciate the convenience of placing mobile orders, and most of the time our food arrives quickly and without any issues. However, there have been occasions where we have had to wait longer than expected (10-15 minutes past the scheduled time) for our orders. We have also received some hastily put together meals or food that wasn't fresh when we got it. I recommend checking your food before leaving the restaurant! My biggest complaint would be the inconsistency in quality. It seems to depend on the time of day, the employees, or even the weather. Our experience can vary greatly. During our last visit, we were informed of a 20-minute wait time, which was not a problem. However, we ended up waiting for 30 minutes, seeing other customers who arrived after us (we watched them park while we waited) being served before us. We ordered the smokehouse combo and burger bites for our children. The food was tasty and fresh, although it was not hot when it reached our table. The corn on the cob was overcooked but when we requested a replacement, the manager himself brought us a new one. He was very friendly. Our waitress was also kind and attentive, her positive attitude added to our enjoyable experience. Overall, I recommend this restaurant. I give it 4 stars based on our regular visits, not just one-time experiences."
