"Mr. Ronald Minnieweather arrived at the restaurant at 7:45pm on Sunday, 8/13/2023, to pick up a food delivery order. He walked up to the window but was not greeted by any of the six people inside the restaurant. Despite being seen by the employees, they did not come to the window to communicate with him and instead laughed amongst themselves. Mr. Minnieweather left at around 7:58pm without any communication or receiving his food. This resulted in a negative experience for both him and the person on the phone with him. The reviewer has also experienced similar negative encounters with the staff in the past, citing rude attitudes from some employees. Although the young female manager had rectified a situation in the past, it is unclear if she was present during this incident. The reviewer suggests that if the staff were prepared to fill orders ahead of time, they should have communicated with Mr. Minnieweather instead of leaving him without his food and incurring a penalty for cancelling the order. The reviewer emphasizes the need for improvement in customer service at this establishment."
