"Let's start here. Originally my sister had tried to book a reservation for my nieces birthday via open table. She'd booked well in advance but could only book for 6 due to open table restrictions. She'd immediately called and asked for the reservation to be expanded to 8 and explained the situation with open table. She was taken back by the treatment and unprofessional attitude she'd received in response. Very rude and aggressive treatment by a person named Bill, who'd called himself the manager. We arrived at the Jarrettown, which we'd eaten at over numerous sporadic occasions before and after Renovations as we are local to the establishment. The restaurant, as always looked appealing. we'd ordered beverages and enjoyed conversation. We'd waited a long time for our drinks and when they'd arrived they were not correct. Specifically the fact that an old fashioned was ordered and a Manhattan was delivered. So even though the drinks took 40 minutes at a restaurant that was not be any means crowded and were not correct, we'd given a pass as we are well aware of staffing issues at hand. No big deal. Not to mention, we shouldn't have been charged for said drink but there were no concessions offered. We'd ordered food which had also taken a long time and was less then stellar. When the bill had come there was an issue with one of the party's credit card being declined. No, problem, we'd divided up amongst the party and paid. Well, the manager couldn't comprehend and overcharged our party. He was very rude and abrasive and would not even discuss. He'd charged me twice and I'd asked to see the cancellation and I told there was no proof. At that point he'd told me if there was any issues to come back tomorrow and he'd pay me the difference in cash. I told him this wasn't right and I'd monitor my bank account. I'd left felling like I'd been taken but I simply had no option with the way Bill had treated me. When I'd gotten home, I'd received a call from my sister stating that the manager had incoherently called her and stated he was charging her more money after I was already overcharged twice. My sister advised that she'd only authorized the original charge to her card and that I was already overcharged. I'd then called and tried to discuss these charges with the manager and was insulted numerous times and the manager then rushed me off the phone. The local police were called just in order for us to file a report for our banks. I would've recommended this place two years ago but there is no way you could even pay me to eat there at this point unless the can find somebody better to manage this place because the current manager is not fit to mange an ant farm. If I was informed of his dismissal I would possibly think about it. I've eaten at many renown restaurants across the country and would rate this worst dining experience I've ever had. If you're in the area, mcDonalds down the road may give you a better dining experience."
