"This was an absolute nightmare. First, I tried calling at 630 pm Saturday night. The phones would ring and then hang up at about 4 or 5 rings. So then I called what I thought was the restaurant via Facebook messenger thinking maybe the Google phone number was wrong. The owner answered. He was very nice and apologetic and also couldn’t get through to the restaurant. I said I was just going to drive over since it is only a couple miles away. The owner, Kyle asked me to let the staff know the phone wasn’t working and to also see if maybe it was just busy. I get there and there were only 4 tables with ppl. Didn’t seem super busy. I let the lady behind the counter know that there was something going on with the phones, per the owner’s request and she was dismissive of it and brushed off the information. I placed an order to go and she said it would be about 30 minutes. She asked several times if that was ok, seemingly hinting at trying to get me to just leave. It was now 716, about 45 minutes into the process of trying to get Greek food in Bolivar. About 751, the lady at the front counter said that one of the dishes was just about done and would be fresh; so I should be ready soon. At 808, I went to the counter to get an ETA, and the lady went in the kitchen to check on the other 2 dishes, one of which was a small kids’ pizza. She was speaking with who I assume was the cook when she got a look of both dread and surprise. She then told me that they hadn’t even started on the pizza or youghert kebabs. Nearly an hour in, and several times checking on the ETA only to now find out that 60% of the meal wasn’t even started. She then asked if I wanted her and the cook to make the other two dishes. I insisted that I did several times, but she kept asking in a way that said, “I need you to say no because I don’t want to make these dishes anyway”. So I finally left and went to Taco Bell after the staff pretty much refused to make the food I had ordered an hour prior and had been waiting for. All they had to do was tell me when I first came in that it would be 2 hours before the food would be ready and not 30 minutes. All they had to do was appropriately set the expectation. Instead it was this super weird passive-aggressive encounter that ended with a restaurant at which I placed an order making me wait over an hour and then refusing to make the food. The owner messaged me via FB messenger throughout the different stages of this horrific experience and was very apologetic. I feel bad for him because he seems genuinely concerned for the customer experience, but man whatever was going on with the staff just ruined my family’s entire evening. And it was so easily avoidable. So, maybe the food is good. Maybe I’ll get to find out someday, but I won’t be stepping foot back in there unless it’s during a different shift because the weird passive-aggressive staff makes it uncomfortable and unappealing, no matter how the food tastes. It’s a shame. We really do need a larger variety of food choices in Bolivar. I also feel bad for the owner. Having ppl represent your hard work in building a business in that manner must be so disheartening."
