""I ordered the fish and chips and requested kartoffel instead of French fries. The girl assured me it wouldn't be a problem. However, when I received my food, it was cold French fries. I live just 3 minutes away from the restaurant. I always assumed it was the chef's mistake until I checked the receipt and saw that I had indeed ordered fish and chips with no alterations. This has happened before, and I believe the staff may not be paying enough attention to customer requests.""