KENNEBUNK
Ports Of Italy

Ports Of Italy

4 Western Avenue, Kennebunk, 04043, United States Of America, 04043-7756, KENNEBUNK

Pizza • Cafés • Seafood • Italian


"Valentine’s Day Spectacular Disaster 1 – First round of drinks takes too long to arrive. 2 – We ordered 2 hot appetizers (meatballs and garlic bread). The bread was ordered because there’s no bread to be seen at any table. 3 The server brings two perfectly chilled plates. What? For hot appetizers? 4 – A second drink is never offered, even as the appetizers arrive. I finally flag down the server. Sloppy service. 5 – Wife asks: “what are those small paper bags on the tables of other guests?” Oh, that’s bread. But I forgot to bring you some. She brings a small sack of bread. It’s apparent that we’re being subjected to an experience that guests with other servers are not. 6 – The main arrives and is announced: Orecchiette sautéed with Italian sausage, tomato, broccoli rabe basil. I’m looking at miniature shells, not orecchiette. Pasta is pasta, but why announce what is obviously not true? The broccoli rabe was represented by a few chopped stems. The whole plate is a back of the house failure to deliver. 7 –We eat and laugh at our misfortune. 8 – Plates are arriving for other guests. Rack of Lamb! One of my favorites, and a special for the evening. But we were never told about any specials. Disappointment becomes upset. 8 – Small chocolate cakes arrive at other tables, surrounded by fresh strawberries. Nice! 9 – Would we like to see a dessert menu? Yes, of course. Let’s continue the fun. The feature is the flourless chocolate cake. We naively order that. 10 – The brownie arrives, slopped with half deflated whipped cream, and a few whole and fresh but FROZEN strawberries. Our server fails again to speak about the specials, and the kitchen delivers frozen fruit as an accompaniment. $163.00 for dinner. No tip. The experience: unforgettable and unforgivable. The chef should be dragged from the back to witness the nightmare of abominable service and mediocre food unfolding before the guest’s eyes. Never again."

Academe

Academe

45 Main Street, Kennebunk, 04043, United States Of America, KENNEBUNK

Wine • Dining • American • Bar-Lounge


"This was our last nights stay in the States and had we not had a restaurant booking nearby, I would have moved to another establishment. In fact in hindsight I wish we had moved elsewhere straight after the meal. Pros Clean rooms. Cons No staff member on site at 4pm!! We collected envelopes with names on keys inside. Found our rooms one at the very front of the hotel and one at the very back. One king size and one double. We were traveling with teens and needed one to be a twin room as per our booking. We rang the out of hrs service number and a girl said a message would be passed on to the manager. That was at 430. We went for a drive around the coastline and at 630 rang again. The manager would call or email us back. 4 weeks later and we're still waiting!! When we returned from our meal we had to make do. The kids took the king size room and tried to use clothing to divide it. We were worried we were so far away from them in an almost empty hotel, that anyone could enter. I hardly slept. No breakfast of any sort just a voucher for money off a local bakery. No one in reception when we checked out Tea coffee only available a few hours each day.... Tips to visitors Don't stay here until they have sorted any issues out, provide some facilities such as kettles. Once updated with staff on site I can imagine it to be a great place to stay but not at present. Tips to management Check bookings Staff your reception If a customer rings the service line, ring or email back If a customer rings the service line a second time, get down to the hotel to sort In an almost empty, huge hotel, don't allocate parents and children rooms at opposite ends of the hotel...... Overall this establishment clearly needs an overhaul across the board, esp needing a member of staff on site. I have never given such a poor rating for a hotel. But 4 of us (Inc the teens) all agreed it was a terrible stay and not a nice ending to our break. We did not feel either welcome or secure. Would we stay here again? No"