"we had a terrible experience in cheddar’s kitchen in london, kentucky almost a week ago. We were told someone would reach us, but nobody bothered. So, here's what happened. Monday evening (3/21) our drinks were delivered and our server had an accident. a glass tee slipped out of her hand and scattered, spray liquid and broken glass. my wife had small cuts on her hand and foot, was wet - along with her leather handbag. Disadvantaged happen – my wife and I have both worked in restaurants and bars, so we understand – but it is how the dings are treated afterwards, making the difference between good and bad customer service. the manager apologised and dragged us to a nearby table that was not properly cleaned and we noticed that right opposite of us two hearts eat a table with small pieces and a crooked serviette never cleaned on the bottom. they also turned us on a new server that immediately told us that it was his first day and he knew nothing about the menu. the food was in order, but my wife was upset (and bleeding) so she didn't even want to eat. the manager covered one of our entries on a ticket that was less than $60 in total, and took the contact details of my wife and told us that would soon contact us. no calls or emails from companies in the last week. only the bad coltectiv taste in our mouth from the terrible experience we had in cheddar’s kitchen - so there is a cold day in the hell that we choose to spend our money there again."
