Muncy
Basil Wood Fired Kitchen And Lounge

Basil Wood Fired Kitchen And Lounge

213 N Main St, Muncy I-17756-1007, United States

Cafés • Pizza • Seafood • Italian


"We picked Basil because we 've gone before and really enjoyed it. But booking was pretty difficult through email waiting long periods of time to hear back. I had called in a few times for booking and never spoke to anyone over the phone.We booked months in advance and had to makeup a smaller menu which was fine. But a few weeks before our wedding I reached out to make sure everything was still fine. They said the menu had changed and I expected some change but almost every chicken item was changed into fish/seafood. We have family higher allergic to seafood. Which I feel we should have been contacted considering I had to make up a menu for our dinner party. The evening of our dinner party we arrived a half hour early. I was told we could arrive an hour early. But had to ask to be let in and at first the workers did not want to do that. We ordered drinks and dinner. And it took approximately 2 hours or a little longer to receive our food. After asking how long it would be because our entire party was waiting for their dinners. Our food came out cold and flavorless. Overall disappointed in the business we received. From booking/communication to dinner the evening of.IN RESPONSE TO YOUR AGAIN HIGHLY UNPROFESSIONAL BUSINESS.I am so sorry you feel so triggered by my bad review you had to act so unprofessional publicly. BUT as stated our menu was changed and we were Never made aware of the change until I reached out to your business. I was only given the option to create a small menu firstly until I requested a refund which you refused and is why we came to start with. Then you gave me options to order one kind of food for everyone which wasn 't what we wanted. And why we chose your restaurant to begin with. I was only made aware of your $50 cakeage fee After booking just to use your utensils to cut our cake! Not before booking when I should have been made aware of Any extra fees! Emailing back n forth took an Extended Amount of time to simply book 1 room.We arrived a half hour early and our family slowly followed that arrival time. Everyone was seated at the Exact same time shortly after arrival. We all were ready to order and did so. (Our waitress was wonderful! And treated as such!! Your bartender I spoke to about our dinners STILL not being ready 2 HOURS after ordering was also just as shocked as we all were! The food was Not at all hot it was cold or barely warm. Several people said it was flavorless. I have had your establishments food before it loved it. This was Not the case Saturday.NOT once did a single person apologize to us for the extended wait for our dinners for a party of (20 most on the same bills might I add!!! Your business knew of our dinner party months in advance. You should have been staffed to accommodate on a timely manner.I apologize you feel so radical about my review. This was not my intention. My intention was to hopefully get an apology as it 's been days and I hadn 't received one. Or so you could maybe improve your business. Because this was a HUGE let down on our wedding day.You have a great day."