Ocoee
Wendy's

Wendy's

Fountain West Boulevard, Ocoee, 34761, United States Of America

American • Breakfast • Vegetarian • North American


"The staff that were working tonight at 9:30 on 04/11/2024 did not seem to really care too much about the customer “service” part of their jobs. The guy that took our order had very short/abrupt answers and continuously said “huh, I can’t hear you”. We tried to order a few things that they were apparently out of and each time he would say “we don’t have that” without giving us any alternatives or listing what exactly they currently had/ didn’t have. Once we got to the second window to pick up our food we order a diet dr. Pepper the guy was super nice but when we asked if it was actually diet he stumbled across his words and awkwardly said yes. I took a few sips and it very clearly wasn’t diet. I was not going to be a jerk and ask him for a new one because diet is just a preference. But that could be a huge deal for someone who is diabetic. Lastly, I had asked for sweet and sour for my TEN piece nugget and did not get the sauce so we asked for sweet and sour..we were handed ONE. This is not my first unfortunate encounter at this location but this has definitely been the most frustrating experience thus far. I totally get that these are all small world problems and at the end of the day my meal was correct for the most part. My biggest issue is the lack of professionalism that I encountered tonight. Regardless of this being a fast food restaurant, it is still a business that is solely based on customer service and there were staff that lacked that basic skill."