"You 'd think a gluten-free bakery would be supportive of people with disabilities and medical conditions. Ha! Not Flourcraft. Typically, I don 't disclose my medical condition when I shop, but I did in this case because a migraine was starting and the server had the music on much louder than normal. Migraines can last for hours or days so this was a big deal to me. When I asked if she could please turn the music down, she glared at me before begrudgingly reaching down to her iphone on the counter. As I was the only customer in the shop, my request shouldn 't have been a big deal. The server continued to give me surly looks while putting my order in a bag. After she handed me my order, she immediately turned the music up while I was still at the counter. I told her I would have appreciated her waiting until I had left the store, and she just stared at me as if I was a massive inconvenience.While I don 't expect sunshine and rainbows, I do expect to be treated with respect when supporting a business. I certainly don 't expect to have people deliberately try to make my migraine worse, especially in a shop that is supposed to cater to people with medical conditions. Before writing this review, I contacted the owner Heather H but received no response. It seems she could care less about creating a welcoming environment for her customers.Luckily, there are plenty of other places where I can get gluten-free baked goods with great customer service and without extra headacheUpdate: Heather, It is unfortunate that you did not get my message. Thank you for the apology, however I would not consider this interaction as asking the server to cater to a request. This was a reasonable request to accommodate a customer 's specific medical need/disability. If you would like for me to re-share my message with the specifics, I am happy to do so. Perhaps this would allow you to do some coaching on disability inclusion with this staff person--if this is a priority for your business. At this point, it doesn 't seem to be."
