Tinley Park
Lou Malnati's - Tinley Park

Lou Malnati's - Tinley Park

9501 171st St Orland Hills, IL 60487-6110, Tinley Park, United States

Pizza • Vegan • Italian • Vegetarian friendly


"Visited this place because my kids only like eating spinach pizza from this place with the buttery crust. This was my first visit to this location. I called ahead and placed my order, a large thin crust extra cheese and spinach cooked well done. Keep in mind I am about 30-40 minutes from home. While there I had to wait an extra 10-15 minutes for the pie to bake even after the original bake time. It was already so late I didn’t even bother checking the pizza before I left I just knew that it was hot temperature wise. When I got home the pizza was as pale as 2% milk and my kids hate the taste of cheese that isn’t cooked well done. I called the location immediately to inform them of this and spoke to the manager who really didn’t speak good English. He said they no longer leave your name around to remake the pizza they only send you a gift card in the mail. I gave him my info and still haven’t received this gift card. 2 weeks later I called and spoke to a manager named John and said he could either credit my card that I used or double check to see if the card was sent out and that he’d call me back in an hour and I never heard from him either. At this point I am just going to contact my bank and have them reverse the transaction. Maybe that will wake this location up. Also if the amount of cheese that was on my pizza was considered to be double then save yourself time and money and only get the standard layer because there were still empty pockets of pizza with just tomato sauce and no cheese Update I received a call from one of the store managers I believe his name is Chris. He reached out via phone and took very good care of me. Therefore I have decided to upgrade their rating but leave the initial review. I can appreciate great customer service."