Tucker
Mcdonald's

Mcdonald's

Lavista Road, Tucker, 30084, United States Of America, 30084-5146

Cafés • Seafood • Burgers • Fast Food


"I went by this McDonald’s tonight: February 19, 2022, at about 8:30 PM. I asked at the drive-through if a girl (I gave a description) had come through in a black SUV and ordered 10 chicken nuggets. The girl at the drive-through, in a red hoodie, and the guy in the green sweatshirt were the only helpful ones.The girl I was looking for was on suicide watch with even DeKalb County Police attempting to track her down with T-Mobile’s help and had driven off and said she was going to kill herded multiple times and just 10 minutes prior, had told us by phone and text that she took enough pills to kill herself) due to being overly stressed.The manager, point blank, said “Get back to work. That’s not your problem. Do your job.”I’m on this review to tell that manager that that absolutely IS HER JOB. She is in customer service and anyone walking thru that door or pulling they that drive they is a customer. Period. That manager is worthless and should not be in a position to ignore cries for help.Thankfully, we found the girl I was looking for and we got her pills before she took too many. We got her help- DESPITE the manager of this McDonald’s being a total _______.Thank you to the two helpful employees- especially the girl in the red hoodie that looked thru the receipts.It’s so sad that not everyone has empathy. McDonald’s, I really hope you will talk to your manager and feet her some training in empathy and crisis response. She needs it."

Kfc

Kfc

4295 Lawrenceville Hwy, 30084, Tucker, US, United States

Tacos • Chicken • American • Fast Food


"I hate doing negative reviews, but this location has HORRIBLE customer service and management! The drive thru forgot parts of my order this afternoon and I didn't realize it to halfway down the street. Although I was busy on the way to an engagement, I ended up turning to get the rest of my order and have the situation resolved. I first ended up having to wait through a long drive through line by that time (my 2 year old son was asleep so I couldn't go inside) and I asked for an extra chicken little due to the inconvenience of the situation. The young lady taking the order didn't realize the mic was still on and she snapped Did yall hear that lady? O Snap I didn't hear anything for several moments. I then asked to speak with a manager, and a male voice came on and said Just pull up When I got to the window, the manager on duty quickly shoved the food to me and the cashiers were just staring at me. After I explained the situation (especially the rude attendant at the window who was on microphone unknowingly being smart) he said he could give me a drink but thats it. I told him I would call corporate and he said you do what you gotta do smh horrible customer service. Btw The food was cold at this point since it was the SAME food from my original order they forgot. My family and I will NEVER patronize from this restaurant again. Misunderstandings happen in drive thru, but poor customer service and rudeness is intentional. If you are smart you will stay far away and go where you are treated with dignity and respect."