UNCASVILLE
Tao Asian Bistro &lounge

Tao Asian Bistro &lounge

1 Mohegan Sun Blvd, Uncasville I-06382-1355, United States, UNCASVILLE

Thai • Cafés • Seafood • Chinese


"If I could leave a 0 I 100% would. My husband and I have come here countless times and always enjoy the ambiance, the food and staff. But tonight was different. Our reservation was for 8:30 with a 15 minutes grace period. As we arrived to Mohegan the room card kiosk was not able to provide us with keys after checking in resulting in my husband and I having to go wait in an extremely long line. With that being said we even went and brought our bags to be held so we could get to our reservation in time. As we arrived to Tao they asked if we had a reservation, which I stated yes for 8:30 under our name. She then reply’s we are no longer seating in the dining area so we could go sit in the bar. I was confused to why she would be telling us to go sit in the bar with a reservation. So I asked why were we not sitting in the dining room. Her reply was with our grace period you didn’t meet it so you can enjoy your meals in the bar because our kitchen closes in 10 minutes, but yet we can sit in the bar and get the same food as dining room (but the kitchen is closed) so explain that? I stated to her that it was checking in at the hotel was an issue to why were late. I also explained that you texted us asking if we were coming and we replied yes. We were 2 minutes passed grace period. So we understand we were late, but from things out of control from our reservation check in. I say this is poor customer service in it’s finest. This young lady with blonde hair slicked back with an attitude could have handled the situation much better than she did. With the reputation Tao has I am very disappointed that this is how you would treat a customer. May be in your best interest to hire some more quality staffing."

Summer Shack Mohegan Sun

Summer Shack Mohegan Sun

Uncasville, United States Of America, UNCASVILLE

Bars • Full • Casual • Seafood


"Place was very pleasant looking upon arrival. Not very crowded. First put in a very tiny spot one had a nice soft bench seat the other person would have a hard chair. Being the person that would be stuck in the chair and not having a sore back at the time I asked if they had a small both or something similar. She said all they had were larger sized booths and would that be okay? Of course we were grateful and took her up on the offer. We looked over the menu and you can order reasonable or expensive. My husband started off with the clam chowder and I started off with clam fritters. His clam chowder was very tasty but on the watery side he said. My clam fritters were excellent. Just perfect cooked not burnt and super moist with actual clams inside. We both had oysters. The Mystic, Big Rock and Rhode Island. I can't believe how good these were. Perfect brine on each one. Very clean, perfectly shucked and meaty. Nice brine to every one. Next out was the steamer clams. Perfectly cooked. Nice and clean. Not one bit of sand in any of them. The taste however was not strong. Almost nonexistent same with the butter I was dipping it into. I still enjoyed them. My husband's ordered the whole belly clams. What came out looked more like a clam strip with a beginning pregnancy lol. Had the look hard to find the belly. After he mentioned it our server how we really couldn't see if they strips or whole belly. She said I can see the belly. However she told her manager who offered a replacement which he didn't want at that point so they just graciously removed the order from our bill. Our servers name was Ashley and she was very pleasant to work with. I wanted a hard seltzer. The only one available is Truly Berry on tap. Tasted fine but I had it with ice in a glass so I sure didn't get as much as someone who had it with no ice. Next time I'm going to ask for a glass of ice on the side. I will definitely return for the fritters and oyster's!! Never felt rushed. Orders came out as planned."