Applebee's Grill - Étlap

I placed an online order for the blondie dessert for pickup and followed the instructions to notify the restaurant of my arrival. After waiting for 20 minutes and watching other customers receive their orders, I called to check on my order. Only then was I informed that they were out of the dessert. The server who was handling the orders could have simply let me know I had arrived, but they seemed hesitant to address the issue. When I spoke with the manager, I was not offered any replacements or compensation for the inconvenience. Instead, she just made excuses, saying things like, "Oh, they shouldn't have allowed you to order online," and "It should have been a phone order." It felt like sh...

Our waitress was excellent, and the food was tasty, although it was a bit cold. The drinks were also good. Overall, the service was decent. However, the person at the front door was quite frustrating; I’m not sure what her job title would be, but she was not helpful at all. Our party consisted of three large adults, a toddler, and a 12-year-old, yet she insisted on seating us at a cramped booth. It was absurd. We then requested to be moved to a table where we would have more space and feel more comfortable, and fortunately, another staff member accommodated our request without any issues. Unfortunately, the woman at the door showed her incompetence again when her manager informed her that an...

This Applebee’s is a solid option if you enjoy this type of cuisine. Its location is easily accessible from I-75, and parking is a breeze. The restaurant is clean and busy, which indicates good management. On this Veterans Day, during the complimentary meal service, the host kindly asked if we would like to share a table—this was optional, not mandatory. This arrangement helped the staff manage everyone efficiently. The door was open for us to enter and exit comfortably on this cool day. We tried the Fiesta Lime Chicken, which features a sautéed chicken breast topped with a flavorful southwest sauce and melted Cheddar Jack cheese. It was served with delicious southwestern rice that was perf...