"The staff comes across as clueless, but I blame management. They need retraining so they can inform and motivate their employees. This location has operated at this substandard level for quite some time, so I'm hopeful they can turn things around at some point soon. 3/19/22 Staff seems better trained but still a bit disorganized. I'm upping my review from 1 star to 3 stars and hope for continued improvement. 8/28/22 Still, at best, 3 stars. I had to remind them about adding salt, pepper, and ketchup for my breakfast order. Seems like a no brainer to me, but I guess not at this location. Oh well..."