"We've eaten there many times. The food is awesome. Zero complaints there. However, last time we went there, we ordered ahead via the web (over $75), got our food and went home. We opened the poke bowls at home and none of them had any sauces. We checked the receipt and it listed all the sauces we ordered. We then called and talked to someone there, and she immediately knew who prepped the food without even asking our name, and put her on the phone. The food preparer said that she remembered adding sauces, so I offered to send photos or a video of the bowls with no sauces. She then gave the phone to her manager. The manager said they couldn't have forgotten the sauces, and when I offered to send a photo or video of what I received, she said we could drive back and get sauces but that was our only option. I said we live twenty minutes away, and she said we could still drive and get them. That's not okay. They should have cared just a little. They could have given us some credit or at least apologized. We were regular customers and they messed up our order and didn't care at all."