Saltz - Étlap

I reserved this place for our anniversary on the terrace on a Sun evening. We were quickly seated when we arrived. The service was impassable. The food was very delicious. The waiter took off the drinks from our bill. They were able to accommodate our dietary requirements of no alcohol and no pork as well. The view was nice and we had a fabulous time travelling inside the Dolder as well.

What a big disappointment. Beautiful hotel on wonderful grounds, but got really screwed with the brunch. A few starters are laid out buffet-style, but we didn’t know that the main would only come out an hour after our reservation was set for. We then spent another two hours waiting for them to very slowly drop a main course at a time, which was not so great. When we complained (2 hours after arriving), the manager just said “we’re running late, but the dessert is already laid out”. So basically have some sweets until we bring out the filet?! One doesn’t pay CHF 128 per person for such poor service and a super slow buffet, holding you hostage till you get all your food!

I booked lunch for a weekday for a party of 24. They asked us to choose set menus beforehand for easier preparation on their side, which we did. On the day, 4 people could not make it at the end and it was 20 of us. Food and the service were good. At the end when I wanted to pay the bill it looked bigger than what I calculated and meals were itemised instead of the set menu although I think it’s the same price whether you order individual items or set menus . The manager told me he’s going to correct it. He apologised and gave me a bill of the exact same amount now listing menus instead of individual items. I saw they charged 24 menus including the 4 no shows. I asked him where is the food f...