Signatures Grill - Étlap

I hate posting bad reviews because I know how hard it is to run a successful business, especially during post-covid times with staff shortages etc. Unfortunately, my most recent experience at Signatures was horrendous. Most of the staff is neglectful, wewaited for the hostess for over 10 minutes while waiter after waiter passed us by without even a glance. And it could becleaner. It's really unfortunate because it could be a really nice establishment if everything was up to par. I sincerely hopethey can pull it together.

We have been to Rocky Gap multiple times and have always enjoyed the food at Signatures. However, the customer service is terrible and has been declining. Most recent experience, the hostess was not friendly, the bartender could have cared less.While sitting at the bar I overheard so much complaining from staff. In an environment where many places are struggling tosurvive because of COVID impacts, you'd think the customer service should be top notch. Now the supervisor was different,friendly and even stopped by to ask how the food was. Hard to continue wanting to go to Signatures when the experience is sobad and the staff is so unfriendly and obviously not wanting to be here.

My fiance and I have been staying at Rocky Gap resort for a long weekend (21-25th of September) and we've been going to signatures at least once a day. So far we've had great and friendly service from all the staff there. In particular, William(Will) Smith has gone above and beyond in every way a server can! He served us our second day at RG, but not our third daythere. Despite this, he came over to say hi and make sure everything was going smoothly because he had recognized us from theday before. On top of that, there was a power outage during our meal, but he made sure that we still got fresh fries (our batchgot a little delayed because of the outage) despite everything going on. He is tru...