"While I know that being a manager is challenging, there was a moment when one of the employees stopped what he was doing to loudly cuss out the manager in front of customers in line, which left me in shock. I wanted to leave, but we had already ordered a lot of food. I don't expect five-star service from a fast food place, but there needs to be some level of professionalism.
In high-stress situations, a manager should remain calm, support their team, and keep everything running smoothly—not create an environment where employees feel so overwhelmed that they lash out. It seems clear that the owner needs to reassess their staff, as many reviews reflect a similar negative experience.
Next time, I think I’ll just stick to the drive-thru to avoid the uncomfortable atmosphere and verbal outbursts. It's disappointing since the food is really good."
