The Sur House - Étlap

Incredible in many ways. Not very sophisticated when it comes to wine. I dropped a bottle of Justin Isocoles Hours before our reservation asking them to decant NOW to open up the bottle. When we got there the waiter shows up at the table with the UNOPENED bottle !!!! It was not decanted. They did not realize that a yr old Bordeaux style wine needs opened and decanted???? They were very apologetic but sheez the price of that place should have somewhat more accommodating wine service and knowledge. Ambiance great, food tremendous....wine knowledge and service ???????

We have been to the Sur House many times over the years; we love sitting on the deck outside having great food and great drinks, chatting with people at the next tables. For this visit we were sent quite a few emails confirmations to make sure that we were coming, and we replied of course. The food was great and the service was very attentive. But when we arrived, after a hour drive from the Bay Area, we were told that the outside deck was not open That was one of the main reasons we come so we can sit outside while we eat and drink. And also...the bar was closed! That would have been good information to know before we committed. We were quite disappointed this information was not transparen...

We dined at Sur House on two consecutive nights during our anniversary stay at Ventana. On the first night, we ordered a bottle of Ridge Montebello Chardonnay at When the wine was brought to our table it was a bottle of Ridge Chardonnay retail). We were told the Montebello was out but this was the same at the same price. Knowing that was not the case, I told them to take it back. Moments later they brought out the Montebello Chardonnay that they supposedly were out of. The manager lurked in the background and wouldn't talk to us. This was clearly an attempt at fraud bait and switch. We shouldn't have gone back the second night, but we were tired and decided it was a one time thing. We both o...