"My order was all wrong from the start. The staff was friendly, but I have been to this location several times. Each time, the order taker or the line staff was unable to get the order correct and the time in the drive through was way longer than expected for the number of cars. I expect a higher level of service especially with repeat visits or patronage. I was disappointed at the order, lack of asking whether I needed condiments, and quality of the food received. I would recommend upselling, more time taken in the food preparation, and perhaps taking extra and diligent care to ensure the order is correct. It appears the staff was rushing orders to get done and sacrificing quality along the way. Perhaps the employees and staff members need to understand that quality almost always wins – even in a drive through. For instance, if I order a pizza (when back on the menu), I should expect to get a pizza, the quality is at least acceptable, there is a spork in the bag, and the drive thru person asks if I want hot sauce – every time! I hope my next encounter is a more pleasant experience – whether in the drive thru or in person in the store."
