"We have been coming back to Crans Montana every year for 16 years we know what restaurants are available in the area, but for some reason had never tried Le Farinet, so decided to give it a go and had high hopes given the good reviews. However, we had a very poor experience. The service was extremely slow, it took 20 minutes just to bring us menus (and we had a reservation). I then ordered a dish with the primary ingredient being seitan and when the food arrived, quickly realized the seitan was missing. I notified the waiter and he said oh, I’ll ask the chef and brought the food back to the kitchen after which it took 20 minutes for the dish to come back to me with its intended primary ingredient. Meanwhile, the rest of the people I was eating with were waiting to eat their food and of course 20 minutes later, their food was cold. Mistakes happen, I understand but the worst part about the experience was the response and attitude to the mistake. No coming to the table while I was waiting for the food to apologize, explain the mistake and even when the food finally came and we were quite cross with the delay, no real sense of an apology, just very cold and matter of fact. Finally, when we asked one waiter for the bill, we waited 20 minutes only to have another waiter give us the dessert menu and had to ask for it all over again. Additionally, even though our experience was tainted by the bad service, I can honestly say the food was bland. A few people at our table got the quinoa curry dish and there was little to no hint of curry flavor and the seitan, when it finally came, felt like it was just thrown in with a watery broth. So overall, although it’s in a great location and has a nice terrace, I wouldn’t recommend Le Farinet go to one of the other lovely restaurants in Crans Montana, and you’ll have a better experience."
